Privacy Policy
Ivy Senior Living ("we," "us," "our") operates this website at ivyseniorlivingscottsdale.com and provides assisted living, hospice, and respite care services in Scottsdale, Arizona. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.
1. Information We Collect
Information you provide
- Tour and contact forms. When you submit our tour booking or contact forms, we collect your name, email address, the type of care you are inquiring about, your preferred tour date and time (if provided), and any message you write.
- Phone and email inquiries. If you call or email us, we keep a record of that communication along with any details you choose to share.
- Chat widget. If you use the chat widget on our site, your messages and contact details are processed by our chat provider on our behalf.
- SMS / text messaging. If you opt in to text messages (see our Messaging Consent page), we collect the phone number you provide and your consent record.
Information collected automatically
- Log data. Like most websites, our hosting provider may automatically log your IP address, browser type, referring URL, and pages visited.
- Cookies and analytics. Our website and embedded third-party services (Google Maps, Vimeo, our chat widget) may set cookies or similar technologies. These help the page function and let us understand aggregate usage.
2. How We Use Your Information
- To respond to your inquiries and schedule tours
- To provide information about our assisted living, hospice, and respite care services
- To send appointment reminders, tour confirmations, and follow-ups (only if you opt in)
- To improve our website and the services we offer
- To comply with applicable laws and regulations, including Arizona long-term care licensing requirements
We do not sell your personal information. We do not use your information for unrelated marketing.
3. Sharing of Information
We share information only with service providers that help us operate this website and our business, and only to the extent necessary for them to perform their function. Current providers include:
- Web3Forms — processes our contact and tour booking form submissions
- LeadConnector / HighLevel — powers our chat widget and SMS messaging
- Google Fonts & Google Maps — provide typography and the embedded map on our contact page
- Vimeo — hosts the embedded video tour on our home page
- Our website host — serves the site files
We may disclose information when required by law, to protect the safety of residents, staff, or the public, or in connection with a sale or transfer of our business.
4. Protected Health Information (PHI) and HIPAA
This public website is not intended for the submission of protected health information. Please do not submit medical records, diagnoses, prescriptions, insurance numbers, or other PHI through the contact forms or chat. If you become a resident or your loved one becomes a resident, our care operations are subject to HIPAA and Arizona state privacy laws, and we will provide a separate Notice of Privacy Practices governing the handling of PHI.
5. Data Retention
We retain inquiry records for as long as is reasonably necessary to follow up with you and as required by applicable law. SMS opt-in records are retained as required for compliance. You may request that we delete inquiry records at any time using the contact information below.
6. Your Choices and Rights
- Email or call us at the contact information below to access, correct, or delete information you have submitted.
- Unsubscribe from texts at any time by replying STOP to any message we send. See our Messaging Consent page for details.
- Cookie controls are available in your browser settings. Disabling cookies may affect the functionality of embedded maps, video, and chat.
- Do Not Track. This site does not currently respond to browser Do Not Track signals because no industry standard for that has been finalized.
7. Children's Privacy
This website is intended for adults inquiring about senior care. We do not knowingly collect information from children under 13. If you believe a child has submitted information, please contact us so we can delete it.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect information submitted through this website. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted prominently on this page.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us:
Ivy Senior Living
5529 East Bloomfield Road
Scottsdale, AZ 85254
Phone: (480) 351-4647
Email: ivyseniorlivingscottsdale@gmail.com